Frequently Asked Questions
Welcome to Lou James Creations! We're so happy you're here.
Got questions? We’ve got answers!
If you don’t find what you’re looking for, feel free to reach out at hello@loujamescreations.com.au.
General
What is Lou James Creations?
We’re Lou James Creations—a little slice of creative heaven run by two Aussie mums and besties.
We make personalised, handmade gifts for babies, kids, parents, and special occasions.
Where are your products made?
Right here in Australia! Every item is designed and handmade by us with top-quality materials and lots of attention to detail.
What is your turn around time?
Our standard turnaround is 5-10 days. Need it ASAP? Let us know, and we’ll do our best to make it happen!
During busy times (like Christmas and Easter), things might take a bit longer, so plan ahead to avoid any last-minute stress!
Please note our turnaround is an estimate and does not include shipping times.
Why does my wood look different to the product image?
Wood is like a fingerprint—every piece is unique!
That means your item might have slight variations in color, grain, or texture.
These aren’t flaws; they’re part of what makes your creation extra special.
Ordering and Customisation
How do I place an order?
Super easy! Browse our website, pick your favourite items, choose your customisation options, and add them to your cart.
When you’re ready, head to checkout and we’ll take care of the rest.
Can I customise my order?
Absolutely! Most of our products can be customised with names, dates, or other special details.
Just pop your request in the personalisation box on the product page.
What if I don't see a design I love?
No worries! We love bringing your ideas to life.
Send us your inspiration, and we’ll create a custom design just for you.
We’re all about making your vision a reality.
Can I make changes to my order after it’s been placed?
If you need to tweak something, email us ASAP at hello@loujamescreations.com.au.
We’ll do everything we can to help, but if your order is already in progress or shipped, changes might not be possible.
Shipping
Where do you ship to?
We currently deliver anywhere in Australia. Whether you’re in the city or the outback, we’ve got you covered!
How much does shipping cost?
We offer flat-rate standard shipping for $12 Australia-wide.
Need it faster? Express shipping is available too—just select it at checkout.
Where is local pickup?
Yep! If you’re near Eastern Heights, Queensland, you can swing by and pick up your order.
Just select the local pickup option at checkout.
Returns & Exchanges
What is your return policy?
We don’t offer refunds or exchanges. But don’t worry—we’re dedicated to making sure you’re thrilled with your purchase. Your happiness is our top priority!
What if my order arrives damaged or incorrect?
Oh no! If something’s not quite right, email us at hello@loujamescreations.com.au and we’ll fix it for you pronto.
We want you to love your Lou James piece as much as we loved making it.
Contact Us
How can I get in touch with you?
We’re just an email away! Send us a message at hello@loujamescreations.com.au or use the contact form on our website.
We’re here to help with anything you need.
Do you have Facebook or Instagram?
We sure do! Come hang out with us and see what we’re up to:
- TikTok
Follow us for updates, behind-the-scenes peeks, and fun content. We can’t wait to connect with you and share the love of Lou James Creations!